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Complaints and Appeals Process for Applicants 1. Principles and Definitions 1.1The University is committed to delivering an Admissions service which is customer focused, fair, transparent, and is
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01
Identify the issue or problem that needs to be addressed.
02
Collect any relevant evidence or documentation to support your complaint.
03
Contact the appropriate person or office responsible for handling complaints.
04
Fill out the complaints form with detailed information about the issue and supporting evidence.
05
Submit the completed complaints form according to the specified procedure.
06
Follow up on the complaint to ensure it is being addressed and resolved.

Who needs complaints procedure - student?

01
Students who have experienced an issue or problem that they believe requires formal action or resolution.
02
Students who are not satisfied with a particular service or aspect of their education.
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A complaints procedure for students is a formal process for students to raise concerns or complaints about their educational experience.
Students who have a valid concern or complaint about their educational experience are required to file a complaints procedure.
Students can typically fill out a complaints procedure form provided by their educational institution, detailing their concerns and providing any supporting evidence.
The purpose of a complaints procedure for students is to provide a mechanism for students to voice their concerns and seek resolution for issues affecting their educational experience.
Students must report details of their concerns or complaints, any relevant dates, names of individuals involved, and any supporting evidence.
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