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Republic Plastics Position Title: Department: Reports to: FLEA Status: Shift: Revision Date:Production Senior Lead Extrusion & Thermoforming Production Supervisor Non-Exempt 12-hour shift duration
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A customer service representative is a person who interacts with customers on behalf of the company, providing information about products or services, resolving issues, and addressing customer concerns.
Companies that have customer service departments or employees designated as customer service representatives are required to file customer service representative reports.
To fill out a customer service representative report, companies need to gather information on customer interactions, feedback, complaints, and resolutions. This information is then summarized and reported to the appropriate regulatory agencies.
The purpose of customer service representative reports is to track and monitor customer interactions, identify trends in customer satisfaction or complaints, and ensure that companies are meeting regulatory requirements for customer service.
Customer service representative reports typically include details on the number of customer interactions, types of issues raised, resolutions provided, and any ongoing concerns or complaints.
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