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Call Recording and/or Monitoring Considerations To be completed by Vice President, Dean or their designee 1. What is the purpose of call recording or call monitoring? ___ ___ ___ ___ 2. Who will be

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How to fill out calls may be recorded

01

Inform the caller at the beginning of the conversation that the call may be recorded for quality assurance purposes.

02

Ensure that the recording is compliant with local laws and regulations regarding privacy and recording of calls.

03

Use a reliable call recording system to capture and store the call data securely.

04

Clearly label and store the recorded calls for easy access and retrieval if needed.

Who needs calls may be recorded?

01

Companies that want to ensure quality control and training for their customer service representatives.

02

Businesses that require documentation of customer interactions for legal or compliance reasons.

03

Organizations that need to review calls for performance evaluation and improvement purposes.

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What is calls may be recorded?

Calls may be recorded for quality assurance and training purposes.

Who is required to file calls may be recorded?

All companies that record phone calls are required to file calls may be recorded.

How to fill out calls may be recorded?

Companies can fill out calls may be recorded by submitting the necessary documentation to the appropriate regulatory agency.

What is the purpose of calls may be recorded?

The purpose of calls may be recorded is to ensure that companies are in compliance with regulations regarding call recording and to protect the rights of consumers.

What information must be reported on calls may be recorded?

Companies must report the number of calls recorded, the duration of each call, and the reason for recording the call.

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