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ANNE GRADY CORPORATION CLASSIFICATION:Home Care Worker I (with meds)DEPARTMENT:Community ProgramsTITLE OF POSITION:Home Care Worker (with meds)IMMEDIATE SUPERVISOR:Home CoordinatorNORMAL WORKING HOURS

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Individuals who are experiencing technical issues with their devices but are unable to resolve them on their own.

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What is remote support?

Remote support is a type of technical support where a technician can access and troubleshoot a device from a remote location.

Who is required to file remote support?

Remote support is typically filed by IT support staff or technicians who need to assist users with technical issues remotely.

How to fill out remote support?

Remote support can be filled out by using remote access software or through a web-based platform where technicians can connect to the user's device.

What is the purpose of remote support?

The purpose of remote support is to provide efficient and timely technical assistance to users by troubleshooting and resolving issues remotely.

What information must be reported on remote support?

Information such as the user's device details, the technical issue being faced, steps taken to resolve the issue, and any additional notes may need to be reported on remote support.

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