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A Guide for Health and Social Care StaffEngagement/Communication with the Service User/Family/Carers following a Serious Adverse Incident January 2015 1|PageINQ401001d001Contents Page 1.0Introduction52.0Purpose53.0Principles

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Service users who require support or care services due to physical or mental health conditions.

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Carers who provide assistance or care to a family member, friend, or client in need of support.

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What is service user and carer?

Service user and carer refers to the individuals who receive and provide care services, respectively.

Who is required to file service user and carer?

Service providers and caregivers are required to file service user and carer information.

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The purpose of service user and carer information is to ensure proper care delivery and communication between service providers and caregivers.

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Information such as personal details, medical conditions, care preferences, emergency contacts, and any relevant notes must be reported on service user and carer.

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