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ONTARIO ACCESSIBILITY FEEDBACK PROCESS AML RightSource Canada, Inc. welcomes feedback from individuals with disabilities (including clients and employees) about how we are meeting and supporting accessibility
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How to fill out accessible customer service feedback

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Provide clear instructions on how to access the feedback form.
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Ensure the feedback form is available in multiple formats, such as online, print, and phone.
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Include easy-to-understand questions and options for providing feedback.
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Offer alternative ways for customers to submit feedback, such as through email or in person.
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Regularly review and analyze the feedback to make improvements to the customer service.

Who needs accessible customer service feedback?

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Individuals with disabilities who require accommodations in order to provide feedback.
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Organizations committed to providing inclusive and accessible customer service to all individuals.
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Customer service professionals looking to enhance their services by incorporating feedback from diverse sources.
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Accessible customer service feedback is a process through which customers can provide their experiences and opinions regarding the accessibility of services offered, ensuring that their needs, especially regarding disabilities, are being met.
Organizations and businesses that provide public services and are subject to accessibility regulations are required to file accessible customer service feedback.
To fill out accessible customer service feedback, individuals usually complete a structured form that includes details about their experience, suggestions for improvement, and any specific accessibility issues encountered.
The purpose of accessible customer service feedback is to gather insights into how well services accommodate individuals with disabilities and to identify areas for improvement in service delivery.
Information that must be reported on accessible customer service feedback typically includes the organization’s name, the date of the feedback, details of the incident, and any specific accessibility challenges experienced.
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