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NIC292 Amendment#1 RENEWAL OF COMPUTER MATCHING AGREEMENT BETWEEN CONNECTICUT DEPARTMENT OF SOCIAL SERVICES, UNIVERSAL SERVICE ADMINISTRATIVE COMPANY, AND THE FEDERAL COMMUNICATIONS COMMISSION Verification
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Companies or organizations that provide customer support or inbound/outbound calling services may need category 27 Standard contact center.
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Category 27 standard contact center is a classification used for reporting activities related to contact centers in a standardized manner.
Any business or organization that operates a contact center as part of its operations is required to file under category 27.
Category 27 contact center can be filled out by providing detailed information about the contact center operations, including the number of agents, types of services offered, and customer interactions.
The purpose of category 27 is to track and monitor the performance of contact centers, analyze trends in customer interactions, and ensure compliance with industry standards.
Information that must be reported on category 27 includes the number of agents, average call handling time, types of customer inquiries, and any technology used in the contact center.
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