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ADDENDUM #1 Information Technology Service Management (ITSM) Platform RFP # 747423 June 9, 2023, The attached addendum supersedes the original Information and Specifications regarding RFP # 747423

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How to fill out information technology service management

01

Identify the IT services that need to be managed

02

Develop a service catalog outlining the services and service levels

03

Create service level agreements (SLAs) with customers

04

Implement IT service management tools and systems

05

Establish key performance indicators (KPIs) and metrics to measure service performance

06

Continuously monitor and improve IT service delivery

Who needs information technology service management?

01

Businesses of all sizes that rely on IT services to operate

02

IT departments and organizations looking to streamline their service delivery and improve efficiency

03

Enterprises seeking to align IT services with business goals and objectives

04

Companies looking to ensure the quality and reliability of their IT services

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What is information technology service management?

Information Technology Service Management (ITSM) is a process-based practice intended to align the delivery of IT services with the needs of the organization.

Who is required to file information technology service management?

IT departments or organizations providing IT services are required to file information technology service management.

How to fill out information technology service management?

Information technology service management can be filled out by documenting IT service processes, procedures, and performance metrics.

What is the purpose of information technology service management?

The purpose of information technology service management is to ensure that IT services meet the needs of the organization and are delivered effectively.

What information must be reported on information technology service management?

Information such as service availability, performance, incidents, and customer satisfaction must be reported on information technology service management.

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