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SERVICE AFTERCARE Package build relationships not just networksVersion 1.5Contents Welcome to Convergence Group......................................................................................................................................3
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Service aftercare refers to the ongoing support and maintenance that is provided to clients or customers after the initial service or product has been delivered. It aims to ensure customer satisfaction, address any issues that arise, and provide additional resources or assistance as needed.
Entities or organizations that provide services or products to customers and are mandated to follow up and report on the post-delivery support and care must file service aftercare.
Filling out service aftercare typically involves completing a designated form or report that includes details about the services provided, customer interactions, follow-up actions taken, and any issues resolved.
The purpose of service aftercare is to enhance customer satisfaction, ensure that any problems are addressed promptly, maintain ongoing relationships with customers, and gather feedback for service improvement.
Information that must be reported on service aftercare includes details about the services rendered, customer feedback, identified issues, corrective actions taken, and recommendations for future support.
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