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Engage Consumers with Custom Experiences: How UPMC Builds Journeys that Meet Customer Needs July 12, 2022, Lindsey O'Donnell Director of Digital Strategy, UPMC Christine Lesniakowski Sr. Manager,

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Identify the target audience and their specific needs and preferences.

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Healthcare organizations looking to improve patient experience and engagement.

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Businesses focused on utilizing data-driven insights to enhance customer interactions.

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What is how upmc builds journeys?

UPMC builds journeys by focusing on personalized patient experiences, utilizing data-driven insights and innovative technologies.

Who is required to file how upmc builds journeys?

UPMC staff members who are involved in patient care and experience are required to fill out how upmc builds journeys.

How to fill out how upmc builds journeys?

UPMC staff can fill out how upmc builds journeys by providing detailed descriptions of patient interactions, outcomes, and any feedback received.

What is the purpose of how upmc builds journeys?

The purpose of how upmc builds journeys is to improve patient care by analyzing interactions and identifying areas for enhancement.

What information must be reported on how upmc builds journeys?

Information such as patient demographics, medical history, treatment received, communication with staff, and overall satisfaction should be reported on how upmc builds journeys.

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