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GRIEVANCE REDRESS MECHANISM FOR ETHIOPIA DIGITAL FOUNDATION PROJECTMinistry of Innovation and Technology (Mint) Ethiopia Digital Foundation Project (EDP)Grievance Redress Mechanism (ARM)August/2021
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How to fill out grievance redress mechanism for

01
Begin by clearly outlining the details of your grievance, including what the issue is and when it occurred.
02
Identify the appropriate authority or organization responsible for processing grievances related to the issue you are facing.
03
Follow the designated procedure for submitting a formal grievance, which may involve filling out a specific form or sending an email to the relevant department.
04
Provide all necessary supporting documents or evidence to strengthen your case and help in the investigation process.
05
Wait for a response from the grievance redress mechanism, which may include an acknowledgment of receipt, updates on the progress of the investigation, and a final resolution.
06
Review the outcome of the grievance process and if you are not satisfied with the resolution, you may consider escalating the matter further as per the established protocols.

Who needs grievance redress mechanism for?

01
Employees who feel they have been subject to unfair treatment or discrimination in the workplace.
02
Customers who have experienced poor service or issues with products they have purchased.
03
Students who encounter problems with academic services or resources provided by educational institutions.
04
Citizens who have complaints against government agencies or public services.
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The grievance redress mechanism is for addressing and resolving complaints or grievances faced by individuals or organizations.
Anyone who has a complaint or grievance that needs to be addressed can file a grievance redress mechanism.
To fill out a grievance redress mechanism, one typically needs to provide details of the complaint or grievance, contact information, and any supporting documents.
The purpose of grievance redress mechanism is to ensure that complaints and grievances are addressed in a fair and timely manner.
The information that must be reported on a grievance redress mechanism includes details of the complaint, contact information, and any relevant supporting evidence.
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