Get the free service level agreement - Swellendam Municipality
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SERVICE LEVEL AGREEMENT SMT02/21/22 Entered into by and between SWELLED MUNICIPALITY (A Local Government Institution established in accordance with the laws of South Africa, having its main place
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How to fill out service level agreement
01
Identify the parties involved in the agreement.
02
Specify the services to be provided.
03
Define the scope of the services.
04
Establish measurable performance objectives.
05
Set clear expectations for response and resolution times.
06
Include provisions for reporting and review of performance.
07
Define responsibilities of each party involved.
08
Outline the process for handling disputes or breaches of the agreement.
09
Include provisions for amendments and termination of the agreement.
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