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NAVAL SUPPLY SYSTEMS COMMAND
FLEET LOGISTICS CENTER NORFOLK
NAVAL DISTRICT WASHINGTON
POSTAL DIVISIONCustomer Service Guide
2 January 2023
1THIS PAGE IS INTENTIONALLY LEFT BLANK22 Jan 23
From: Director
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How to fill out customer service guide
How to fill out customer service guide
01
Gather all necessary information such as customer name, account number, issue description, and contact details.
02
Follow the step-by-step instructions provided in the customer service guide for different types of inquiries or issues.
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Communicate clearly and professionally with the customer, using active listening skills to fully understand their concerns.
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Document the interaction and any actions taken in the customer service system for future reference.
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What is customer service guide?
A customer service guide is a document that outlines the standards and procedures for providing customer service.
Who is required to file customer service guide?
Businesses and organizations that provide customer service are typically required to file a customer service guide.
How to fill out customer service guide?
To fill out a customer service guide, one must include information on service standards, complaints procedures, and contact information for customer support.
What is the purpose of customer service guide?
The purpose of a customer service guide is to ensure that customers receive consistent and satisfactory service from a business or organization.
What information must be reported on customer service guide?
Information such as service standards, complaints procedures, and contact information for customer support must be reported on a customer service guide.
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