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Technology Support Officer Reports to:IT ManagerService/Team:Business Improvement & IDATE:September 2021SDN Purpose and Values SDN Children's Services (SDN) is a for purpose, not for profit organization

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Gather all necessary information about the issue or request from the user.

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Any organization or company that offers products or services and wants to ensure prompt resolution of customer issues or requests.

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What is service desk and support?

Service desk and support involves providing assistance to users who are experiencing technical issues or require help with utilizing a particular service or product.

Who is required to file service desk and support?

Companies or organizations that provide services or products to customers and need to offer support to them.

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Service desk and support can be filled out by collecting information on the technical issues faced by users, solutions provided, and customer feedback.

What is the purpose of service desk and support?

The purpose of service desk and support is to ensure that users can easily access assistance and guidance when using products or services.

What information must be reported on service desk and support?

Information such as the nature of technical issues, response time, resolution details, customer satisfaction ratings, and any escalations or follow-up actions taken.

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