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Customer Service Segment of Customer Relationship Management in the Retail Banking Sector in Ireland by Silas Bruno A Dissertation Submitted to the National College of Ireland in Partial Fulfillment

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What is customer service segment of?

Customer service segment deals with managing customer inquiries, complaints, and feedback.

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The purpose of customer service segment is to improve customer satisfaction, identify areas for improvement, and enhance overall customer experience.

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Information such as number of customer inquiries, response time, resolution rate, and customer satisfaction ratings must be reported on customer service segment.

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