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PERIODIC DISCLOSURES FORM NL41 GRIEVANCE DISPOSAL Name of the Insurer: ICICI Lombard General Insurance Company Limited Registration No. 115 dated August 03, 2001, IN: L67200MH2000PLC129408S. No1 a)

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How to fill out complaints made by customers

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Listen to the customer's complaint carefully and attentively.

02

Apologize for any inconvenience caused by the issue.

03

Take note of all relevant details provided by the customer.

04

Offer a resolution or plan to address the complaint.

05

Follow up with the customer to ensure their satisfaction.

Who needs complaints made by customers?

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Companies or businesses who want to improve their customer service and address any issues that may arise.

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Customer service teams who are responsible for handling and resolving customer complaints.

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What is complaints made by customers?

Customers complaints are expressions of dissatisfaction made by individuals or entities regarding a product or service provided.

Who is required to file complaints made by customers?

Customers themselves or their authorized representatives are required to file complaints made by customers.

How to fill out complaints made by customers?

Customers can fill out complaints made by customers by providing detailed information about the issue, including dates, names, and specific details.

What is the purpose of complaints made by customers?

The purpose of complaints made by customers is to address and resolve issues, improve customer satisfaction, and prevent future problems.

What information must be reported on complaints made by customers?

Information such as date of incident, description of issue, contact information, and any supporting documents must be reported on complaints made by customers.

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