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Topic: Accessible Customer Service Standards 6.20 Forms 11.1 to 11.7 Board Motion Number: Date of Original Board Motion Number: Date of Current Issue: Date of Next Review: Attachments: Signature of

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How to fill out customer service standards training

01

Understand the company's customer service standards and policies.

02

Familiarize yourself with the different types of customer interactions and scenarios.

03

Practice active listening and effective communication skills.

04

Learn how to handle difficult customers or challenging situations.

05

Take note of key performance indicators (KPIs) and ways to measure success in customer service.

06

Participate in role-playing exercises or simulations to practice applying customer service standards.

07

Seek feedback and coaching from supervisors or mentors to improve your customer service skills.

Who needs customer service standards training?

01

Customer service representatives

02

Retail employees

03

Call center agents

04

Hospitality staff

05

Sales professionals

06

Managers and supervisors overseeing customer service teams

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What is customer service standards training?

Customer service standards training is a program designed to educate employees on how to deliver excellent customer service and meet the organization's service standards.

Who is required to file customer service standards training?

All employees who interact with customers on a regular basis are required to undergo customer service standards training.

How to fill out customer service standards training?

Employees can fill out customer service standards training by attending seminars, workshops, online courses, or engaging in on-the-job training sessions.

What is the purpose of customer service standards training?

The purpose of customer service standards training is to ensure that employees have the necessary skills and knowledge to provide exceptional customer service and uphold the organization's service standards.

What information must be reported on customer service standards training?

Employee names, training dates, training methods, and any certification obtained must be reported on customer service standards training.

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