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COMPLAINT HANDLING PROCEDURES RELATING TO DISTRIBUTION AND RETAIL SUPPLY (APPROVED BY DEC ON 3rd JUNE 2003) 1. Introduction: This Complaint Handling Procedure relating to Distribution and Retail Supply

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How to fill out complaint handling procedures relating

01

Identify the source of the complaint.

02

Document the details of the complaint including the nature of the issue, the parties involved, and any relevant support.

03

Assign a case number or reference to the complaint for tracking purposes.

04

Investigate the complaint thoroughly, gathering evidence or statements from relevant parties.

05

Develop a response or resolution plan based on the findings of the investigation.

06

Communicate the response or resolution to the complainant and any other relevant parties.

07

Follow up to ensure the complainant is satisfied with the resolution and document any feedback received.

Who needs complaint handling procedures relating?

01

Any organization or business that deals with customers, clients, or stakeholders may need to establish complaint handling procedures.

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What is complaint handling procedures relating?

Complaint handling procedures relating are processes put in place by an organization to address and resolve complaints from customers or stakeholders.

Who is required to file complaint handling procedures relating?

All organizations that provide goods or services to the public are required to have complaint handling procedures in place.

How to fill out complaint handling procedures relating?

Complaint handling procedures should be filled out by identifying the issue, gathering relevant information, investigating the complaint, and resolving it in a timely manner.

What is the purpose of complaint handling procedures relating?

The purpose of complaint handling procedures is to ensure that complaints are addressed effectively and that customers' concerns are taken seriously.

What information must be reported on complaint handling procedures relating?

Information such as the date of the complaint, the nature of the complaint, steps taken to investigate and resolve the complaint, and any follow-up actions must be reported.

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