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Genesys Pulse Library is a repository of customer interactions and behavior data for analysis and reporting purposes.
Organizations using Genesys platform for customer service and engagement are required to file Genesys Pulse Library.
Genesys Pulse Library is typically filled out by integrating Genesys platform with data sources and configuring reporting tools.
The purpose of Genesys Pulse Library is to provide insights into customer interactions, preferences, and behavior for improving customer service and engagement.
Information reported on Genesys Pulse Library includes customer interactions, communication channels used, sentiment analysis, and customer feedback.
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