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WESTERN ELECTRICITY SUPPLY COMPANY OF ORI SSA LIMITED COMPLAINT HANDLING PROCEDURE OF DISTRIBUTION LICENSEE (APPROVED BY ERC) 1. This Complaint Handling Procedure relating to Distribution Activity

How to fill out complaint handling proceduredoc

1. Determine the purpose of the complaint handling procedure document: Before filling out the document, it is important to understand why it is being used. Is it to outline internal complaint handling processes or to provide guidance for customers? Knowing the purpose will help in accurately filling out the document.
2. Identify the required sections: The complaint handling procedure document typically consists of various sections, such as the introduction, complaint submission process, investigation process, resolution steps, and follow-up procedures. Review the document to determine what sections need to be completed.
3. Begin with the introduction: The introduction section is where you provide a brief overview of the complaint handling procedure. It should include relevant information about the purpose and scope of the document. Fill in any necessary details, such as the department or individuals responsible for handling complaints.
4. Complete the complaint submission process: This section outlines the steps for submitting a complaint. It usually includes information on how to contact the complaint handling department or individual, the preferred method of complaint submission (e.g., email, phone, online form), and any required documentation or supporting evidence. Make sure to provide accurate and up-to-date information.
5. Fill out the investigation process: The investigation process section details how complaints will be reviewed and investigated. It may include steps such as assigning a complaint investigator, gathering relevant information, conducting interviews, and analyzing evidence. Follow the guidelines provided in this section to fill out the necessary details.
6. Provide resolution steps: This section outlines the steps taken to resolve a complaint once it has been thoroughly investigated. It may include options for resolution, such as offering a refund, issuing an apology, or implementing corrective actions. Fill in the appropriate information based on your organization's complaint resolution process.
7. Include follow-up procedures: The follow-up procedures section typically explains how feedback will be gathered and used to improve complaint handling processes. It may include methods for tracking complaint trends, conducting customer satisfaction surveys, or implementing system improvements. Fill out the details specific to your organization's follow-up procedures.
8. Identify the audience for the document: In addition to filling out the complaint handling procedure document, consider who needs access to it. Identify the individuals or departments that should have a copy or should be made aware of the document's existence. This may include employees, managers, customer service teams, or even customers themselves.

In summary, to fill out a complaint handling procedure document, it is important to understand its purpose, identify the necessary sections, and accurately complete each section, including the introduction, complaint submission process, investigation process, resolution steps, and follow-up procedures. Additionally, consider the appropriate audience for the document to ensure it reaches the intended individuals or departments.

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What is complaint handling proceduredoc?

Complaint handling proceduredoc is a document that outlines the process for addressing and resolving complaints within an organization.

Who is required to file complaint handling proceduredoc?

All employees of the organization are required to file complaint handling proceduredoc.

How to fill out complaint handling proceduredoc?

Complaint handling proceduredoc can be filled out by documenting the details of the complaint, including the nature of the issue, the individuals involved, and any actions taken to address the complaint.

What is the purpose of complaint handling proceduredoc?

The purpose of complaint handling proceduredoc is to establish a systematic approach for managing and resolving complaints in a timely and effective manner.

What information must be reported on complaint handling proceduredoc?

Complaint handling proceduredoc must include details of the complaint, steps taken to address it, and any resolutions or outcomes.

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