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IEC MEMORY SOPs Dealing with Participants Requests and/or Complaints to Institutional Human Ethics Committee SOP Code: SOP 17/V2 Effective from 21/10/2019Title: Dealing with Participants Requests

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How to fill out dealing with participants requests

01

Listen carefully to the participants' requests.

02

Clearly understand their needs and concerns.

03

Communicate effectively and empathetically with the participants.

04

Provide options and solutions to address their requests.

05

Follow up and ensure that the participants are satisfied with the resolution.

Who needs dealing with participants requests?

01

Anyone who is responsible for managing participant interactions in a program or event

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What is dealing with participants requests?

Dealing with participants requests involves addressing and responding to inquiries, concerns, or requests from participants.

Who is required to file dealing with participants requests?

Entities or individuals responsible for managing participants or clients are required to file dealing with participants requests.

How to fill out dealing with participants requests?

Dealing with participants requests can be filled out by providing detailed explanations, solutions, or actions taken to address the participants' inquiries or concerns.

What is the purpose of dealing with participants requests?

The purpose of dealing with participants requests is to ensure timely and satisfactory responses to participants' needs and inquiries, ultimately improving customer satisfaction and trust.

What information must be reported on dealing with participants requests?

Information such as the nature of the request, actions taken to resolve it, communication with the participant, and resolution timeframe must be reported on dealing with participants requests.

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