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EMPLOYMENT OPPORTUNITY INFORMATION TECHNOLOGY SUPPORT TECHNICIAN I, FULL TIME POSTING NO: 202017 POSTING DATE: August 24, 2020, POSTING EXPIRY DATE: September 18, 2020, at 4:00 p.m. Stratton Regional
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01
Gather all necessary information and documentation related to the technical issue or support request.
02
Log in to the IT support ticketing system or database.
03
Create a new ticket or update an existing ticket with detailed information about the issue, including user contact information.
04
Assign the ticket to the appropriate IT support technician or team based on the nature of the issue.
05
Communicate with the user to gather additional information or provide updates on the status of the support request.
06
Troubleshoot the technical issue following established procedures and best practices.
07
Document the steps taken to resolve the issue and any additional notes or recommendations for future reference.
08
Close the ticket once the issue is resolved and ensure the user is satisfied with the solution.

Who needs information technology support technician?

01
Businesses and organizations of all sizes that rely on technology to operate efficiently.
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Individual users who encounter technical issues with their devices, software, or network connectivity.
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IT departments and teams that require additional support for managing and troubleshooting technical issues.
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Professional service providers who offer IT support services to clients on a contract basis.
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Information technology support technician is a professional who provides technical assistance and support to users for hardware, software, and systems.
Information technology support technician is typically filed by IT support companies or individual technicians providing tech support services.
To fill out information technology support technician, the technician must provide details about the services provided, hours worked, and any issues resolved.
The purpose of information technology support technician is to document the technical support services provided to clients or users.
Information technology support technician may require details such as date of service, client name, description of issue, and resolution provided.
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