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Catholic Diocese of Sale Professional StandardsCOMPLAINTS HANDLING AND REPORTING POLICY FOR THE CARE, PROTECTION AND SAFETY OF CHILDREN AND ADULTS AT Diversion 3.2 December 2021 1Catholic Diocese

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How to fill out complaints handling and reporting

01

Clearly identify the issue or complaint

02

Document all relevant details including date, time, and individuals involved

03

Determine the appropriate method for reporting the complaint (e.g. in person, via phone, email)

04

Ensure confidentiality and privacy of the information provided

05

Acknowledge receipt of the complaint and provide a timeline for resolution

06

Investigate the complaint thoroughly and objectively

07

Communicate findings and resolution to the individual who filed the complaint

Who needs complaints handling and reporting?

01

Businesses

02

Organizations

03

Government agencies

04

Service providers

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What is complaints handling and reporting?

Complaints handling and reporting is the process of addressing, managing, and documenting complaints or feedback received from customers or stakeholders.

Who is required to file complaints handling and reporting?

All organizations, businesses, or entities that have a system in place for handling complaints are required to file complaints handling and reporting.

How to fill out complaints handling and reporting?

Complaints handling and reporting should be filled out by providing detailed information about the complaint, actions taken to address it, and any resolution provided to the complainant.

What is the purpose of complaints handling and reporting?

The purpose of complaints handling and reporting is to improve customer satisfaction, address any issues or concerns, and prevent future complaints.

What information must be reported on complaints handling and reporting?

Information that must be reported on complaints handling and reporting includes the nature of the complaint, date received, actions taken, and resolution provided.

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