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A place of excellenceDRAKENSTEIN MUNICIPALITY CUSTOMER CARE, CREDIT CONTROL, DEBT COLLECTION AND INDIGENT SUPPORT POLICY 1 July 20152016 Approved by Council:20 May 201518 May 2016Date of implementation:
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How to fill out customer care credit control

01
Gather all necessary information about the customer's account including outstanding balances, payment history, and contact information.
02
Contact the customer through preferred communication channel (phone, email, etc.) to discuss outstanding payments and possible payment arrangements.
03
Document all communication with the customer including agreements made and actions taken to follow up.

Who needs customer care credit control?

01
Businesses that provide goods or services on credit terms.
02
Businesses looking to recover outstanding debts from customers.
03
Companies looking to improve cash flow and reduce bad debt.
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Customer care credit control refers to the process of managing credit given to customers to ensure timely payments and minimize bad debt.
Businesses that extend credit to customers are required to file customer care credit control.
To fill out customer care credit control, businesses need to report information such as customer credit limits, outstanding balances, payment terms, and credit utilization.
The purpose of customer care credit control is to reduce credit risk, improve cash flow, and maintain good relations with customers.
Information such as customer names, credit limits, outstanding balances, payment history, and any credit disputes must be reported on customer care credit control.
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