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COMPLAINTS AND FEEDBACK POLICY PURPOSE The purpose of this policy is to set the framework within which ACFA works to respond to people coming to it with criticisms of its practices, allegations of

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How to fill out programme feedback and complaints

01

Start by providing your name and contact information in the designated fields on the feedback form.

02

Specify the programme you are providing feedback or complaints for to ensure it is directed to the appropriate department.

03

Clearly detail your feedback or complaint in the provided space, including relevant information such as dates, times, and specific incidents.

04

Offer constructive suggestions for improvement if providing feedback, or indicate desired resolution if submitting a complaint.

05

Submit the completed feedback and complaints form through the designated method, whether it be online submission, email, or in-person delivery.

Who needs programme feedback and complaints?

01

Programme feedback and complaints are essential for stakeholders involved in the program, including participants, sponsors, organizers, and administrators.

02

These individuals utilize feedback to assess the success of the program, identify areas for improvement, and address any concerns or complaints raised by participants or other stakeholders.

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What is programme feedback and complaints?

Programme feedback and complaints are a way for individuals to provide feedback or raise complaints regarding a specific programme or service.

Who is required to file programme feedback and complaints?

Anyone who has feedback or complaints about a programme or service is encouraged to file programme feedback and complaints.

How to fill out programme feedback and complaints?

Programme feedback and complaints can typically be filled out through an online form, email, phone call, or in person at a designated office.

What is the purpose of programme feedback and complaints?

The purpose of programme feedback and complaints is to improve the quality of programmes and services by addressing issues and concerns raised by individuals.

What information must be reported on programme feedback and complaints?

Programme feedback and complaints typically require information such as the name of the programme or service, details of the feedback or complaint, contact information of the individual filing the feedback or complaint, and any supporting documentation.

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