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CITY OF HAROLD POLICY AND PROCEDURE MANUAL SECTION OF MANUAL POLICY NO: 20016Complaints Handling Policy Page 1 of 17REVISED: Jan 22/19COMPLAINTS PROCESS Policy Statement: The City of Thor old is committed
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Familiarize yourself with the requirements outlined in the 200-16 complaints handling policy.
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Obtain a copy of the template for the complaints handling policy or create one from scratch.
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Clearly outline the procedures for receiving and documenting complaints.
04
Identify the personnel responsible for handling complaints and their respective roles.
05
Detail the steps for investigating and resolving complaints in a timely manner.
06
Include a section on communicating outcomes to the complainant and any necessary follow-up actions.
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Review and revise the complaints handling policy as needed to ensure effectiveness and compliance.

Who needs 200-16 complaints handling policy?

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Organizations and businesses that interact with customers or clients and want to establish a formal process for addressing complaints are the ones who need a 200-16 complaints handling policy.
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The 200-16 complaints handling policy is a set of procedures and guidelines that organizations must follow to address and resolve customer complaints.
All organizations that handle customer complaints are required to have a 200-16 complaints handling policy in place.
To fill out a 200-16 complaints handling policy, organizations must include procedures for receiving, documenting, investigating, and resolving customer complaints.
The purpose of the 200-16 complaints handling policy is to ensure that organizations have a systematic approach to addressing and resolving customer complaints in a timely and effective manner.
The 200-16 complaints handling policy must include details on how complaints are received, documented, investigated, and resolved, as well as any corrective actions taken.
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