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SOL CANON CY MRU COMPLAINTS PROCEDURE1Complaints procedure 1. Introduction 1.1 SOL CANON CY MRU is committed to dealing effectively with complaints. We aim to clarify any issues about which you are
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Begin by selecting whether you want to provide a compliment or a complaint.
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Clearly identify the product, service, or individual you are referring to in your feedback.
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Provide specific details about your experience, including dates, times, and any relevant interactions.
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Share your feedback in a constructive and respectful manner, focusing on facts rather than emotions.
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Compliments or complaints are about providing feedback on services or experiences.
Anyone who has used a service or experienced an interaction can file compliments or complaints.
Compliments or complaints can be filled out online, through email, or by phone.
The purpose of compliments or complaints is to improve services and address any issues that may arise.
Details of the service or interaction, date, time, location, and any other relevant information must be reported.
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