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ACCESSIBLE CUSTOMER SERVICE POLICY Providing Goods and Services to People with Disabilities Commitment The Township of Edwards burgh/Cardinal strives at all times to provide its goods and services

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How to fill out accessible customer service policy

01

Start by reviewing your current policies and procedures to ensure they are compliant with accessibility standards.

02

Develop a plan to address any gaps in accessibility and make necessary updates to your customer service policy.

03

Include specific guidelines for accommodating customers with disabilities, such as providing alternative formats or communication methods.

04

Train your staff on the new policy and ensure they are knowledgeable about how to provide accessible customer service.

05

Regularly review and update your policy to ensure it remains up to date with current accessibility standards.

Who needs accessible customer service policy?

01

Businesses and organizations that provide goods or services to the public are required to have an accessible customer service policy.

02

This includes restaurants, retail stores, government agencies, healthcare providers, and more.

03

Having an accessible customer service policy ensures that all customers, including those with disabilities, are able to access your products and services in a manner that accommodates their needs.

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What is accessible customer service policy?

Accessible customer service policy outlines how organizations provide equal service to customers with disabilities.

Who is required to file accessible customer service policy?

Organizations in certain industries are required to file accessible customer service policy, such as those in the public sector or with a certain number of employees.

How to fill out accessible customer service policy?

Accessible customer service policy can be filled out by including specific procedures and strategies for accommodating customers with disabilities.

What is the purpose of accessible customer service policy?

The purpose of accessible customer service policy is to ensure that all customers, including those with disabilities, receive the same level of service.

What information must be reported on accessible customer service policy?

Accessible customer service policy must include details on how customers with disabilities can access services, facilities, and information.

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