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GRIEVANCE Reparation POLICY VERSION NO. 13.0 20232024CUSTOMER SERVICE SECTION SP & D WING HEAD OFFICE 112, J C ROAD BENGALURU 560002Page 1 of 27GRIEVANCE Reparation POLICY OF THE BANK FOR THE YEAR

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How to fill out customer rights grievance redressal

01

Understand the company's grievance redressal policy

02

Gather all necessary documentation related to the grievance

03

Contact the designated customer service department or officer

04

Clearly explain the nature of your grievance and the desired resolution

05

Follow up regularly until the issue is resolved

Who needs customer rights grievance redressal?

01

Any customer who feels that their rights have been violated by a company or organization

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What is customer rights grievance redressal?

Customer rights grievance redressal is a mechanism for consumers to address complaints or concerns regarding their rights as customers.

Who is required to file customer rights grievance redressal?

Any individual or organization who feels their customer rights have been violated can file a grievance redressal.

How to fill out customer rights grievance redressal?

To fill out a customer rights grievance redressal, one must provide details of the grievance, contact information, and any evidence supporting the claim.

What is the purpose of customer rights grievance redressal?

The purpose of customer rights grievance redressal is to ensure that customers are treated fairly and have a means to seek resolution for any issues they encounter.

What information must be reported on customer rights grievance redressal?

The information reported on a customer rights grievance redressal form typically includes details of the grievance, contact information, and any supporting documentation.

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