Get the free Compliments and Formal Complaints Policy and Procedure - lockhart qld gov

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GENERAL COMPLAINTS POLICY Adoption Date: July 2023Revision Date:July 2024Division:CorporateResponsible Officer:Chief Executive OfficerNote:P Primary Author S Secondary Author1. Process objectives:

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How to fill out compliments and formal complaints

01

Start by addressing the recipient properly (e.g. Dear [Recipient's Name])

02

Clearly state the purpose of your compliment or complaint

03

Provide specific examples or details to support your feedback

04

Express your feelings or intentions in a respectful manner

05

End with a polite closing (e.g. Sincerely, Regards)

06

Include any relevant contact information for follow-up

Who needs compliments and formal complaints?

01

Individuals who want to show appreciation for good service or behavior

02

Customers who have had a negative experience and want to provide feedback

03

Employees who want to recognize or address performance issues

04

Organizations who value feedback and want to improve customer satisfaction

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What is compliments and formal complaints?

Compliments are positive feedback or praises expressed towards a person, service, or product. Formal complaints are official expressions of dissatisfaction or criticism towards a person, service, or product.

Who is required to file compliments and formal complaints?

Anyone who has feedback, positive or negative, towards a person, service, or product is encouraged to file compliments and formal complaints.

How to fill out compliments and formal complaints?

Compliments and formal complaints can typically be filled out online, through email, or by submitting a written form to the appropriate department or organization.

What is the purpose of compliments and formal complaints?

The purpose of compliments is to recognize and encourage good behavior or practices, while the purpose of formal complaints is to address and resolve issues or concerns.

What information must be reported on compliments and formal complaints?

Compliments should include specific details about what was appreciated, while formal complaints should include a description of the issue, supporting evidence, and contact information.

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