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ITU Operational Bulletin www.itu.int/itut/bulletin No. 12091.XII.2020Place DES Nations CH1211 Genre 20 (Switzerland) Tel: +41 22 730 5111 Email: itumail@itu.int(Information received by 16 November
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How to fill out call-back and alternative calling

How to fill out call-back and alternative calling
01
Start by gathering the necessary information such as phone number, name, reason for call-back, and preferred time for call-back.
02
Make sure you have a reliable phone line or device to make the call.
03
Dial the phone number provided and follow the prompts to request a call-back or choose the option for alternative calling methods.
04
Provide all the required information accurately and clearly to ensure a successful call-back or alternative calling arrangement.
Who needs call-back and alternative calling?
01
Call-back and alternative calling options are useful for individuals who may not be available to take a call immediately but still need to communicate with the other party.
02
It is also beneficial for individuals who prefer a more convenient or discreet method of communication, such as messaging or email.
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What is call-back and alternative calling?
Call-back and alternative calling refers to the process of returning a phone call to a caller who has requested a call-back, or providing an alternative method of contacting the caller.
Who is required to file call-back and alternative calling?
Companies or organizations that have a customer service department or call center are required to file call-back and alternative calling.
How to fill out call-back and alternative calling?
Call-back and alternative calling can be filled out by providing the necessary contact information for the caller, documenting the reason for the call-back, and scheduling a time for the call-back.
What is the purpose of call-back and alternative calling?
The purpose of call-back and alternative calling is to provide a better customer service experience by ensuring that customers can easily request a call-back or receive assistance through alternative methods of communication.
What information must be reported on call-back and alternative calling?
Information such as the caller's contact information, reason for the call-back, and any follow-up actions taken must be reported on call-back and alternative calling.
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