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PRINTED: 07/13/2023
FORM APPROVEDDEPARTMENT OF HEALTH AND HUMAN SERVICES
CENTERS FOR MEDICARE & MEDICAID SERVICES
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION(X1) PROVIDER/SUPPLIER/CIA
IDENTIFICATION
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How to fill out an on-site complaint investigation

How to fill out an on-site complaint investigation
01
Gather all necessary information related to the complaint.
02
Conduct interviews with the complainant and any witnesses.
03
Document all findings and evidence gathered during the investigation.
04
Analyze the information collected to determine the validity of the complaint.
05
Develop corrective actions or recommendations based on the investigation findings.
06
Present the investigation results to the relevant stakeholders.
Who needs an on-site complaint investigation?
01
Anyone who has filed a complaint or has witnessed an incident that requires investigation.
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What is an on-site complaint investigation?
An on-site complaint investigation is a process where a designated individual visits a location to investigate a complaint or concern.
Who is required to file an on-site complaint investigation?
The entity or individual who receives a complaint or concern is usually required to file an on-site complaint investigation.
How to fill out an on-site complaint investigation?
To fill out an on-site complaint investigation, the designated individual must visit the location, gather information, and document their findings.
What is the purpose of an on-site complaint investigation?
The purpose of an on-site complaint investigation is to address and resolve any issues or concerns raised by a complaint.
What information must be reported on an on-site complaint investigation?
Information such as the nature of the complaint, observations made during the investigation, and any actions taken or recommended must be reported on an on-site complaint investigation.
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