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MENU Accessible Member Service Policy Purpose This policy relates to the Accessibility Standards for Customer Service, under the Accessibility for Ontarian's with Disabilities Act, 2005 (SODA). Policy

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How to fill out ontario accessibility customer service

01

Understand the requirements of the Accessibility for Ontarians with Disabilities Act (AODA)

02

Train your staff on providing accessible customer service

03

Develop a policy on accessible customer service

04

Communicate your commitment to accessibility to customers

05

Provide feedback mechanisms for customers with disabilities

06

Ensure physical barriers are removed or accommodated for accessibility

Who needs ontario accessibility customer service?

01

Any business or organization operating in Ontario that provides goods or services to the public

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What is ontario accessibility customer service?

Ontario accessibility customer service refers to the service provided by businesses to ensure they are accessible to people with disabilities.

Who is required to file ontario accessibility customer service?

All businesses and organizations in Ontario with one or more employees are required to file ontario accessibility customer service.

How to fill out ontario accessibility customer service?

To fill out ontario accessibility customer service, businesses need to report on how they are meeting accessibility standards and providing accommodations for people with disabilities.

What is the purpose of ontario accessibility customer service?

The purpose of ontario accessibility customer service is to ensure businesses are inclusive and accessible to everyone, including people with disabilities.

What information must be reported on ontario accessibility customer service?

Businesses must report on their accessibility policies, training, customer service practices, and any barriers they have identified.

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