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We are committed to providing accessible customer service. If you need accessible formats or communications supports, please contact us. Nous tenons amplifier accessibility DES services la clientele.
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How to fill out ontario accessible customer service

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How to fill out ontario accessible customer service

01
Familiarize yourself with the Accessibility for Ontarians with Disabilities Act (AODA) and the Customer Service Standard
02
Train employees on how to interact with customers with disabilities
03
Create a policy outlining your commitment to accessibility and how customers can request accommodations
04
Provide accessible formats and communication supports upon request
05
Make sure your physical location is accessible and barrier-free for all customers

Who needs ontario accessible customer service?

01
Customers with disabilities who may require accommodations to access goods or services
02
Any business or organization in Ontario that is required to comply with the AODA Customer Service Standard
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Ontario Accessible Customer Service refers to the standards put in place to ensure businesses and organizations provide accessible services to people with disabilities.
All businesses and organizations in Ontario are required to file Ontario Accessible Customer Service.
To fill out Ontario Accessible Customer Service, businesses and organizations need to assess their current accessibility practices, make improvements where necessary, and report on their compliance with the standards.
The purpose of Ontario Accessible Customer Service is to ensure that people with disabilities have equal access to goods and services provided by businesses and organizations.
Businesses and organizations must report on their accessibility policies, practices, and training programs as part of Ontario Accessible Customer Service.
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