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Bureau of Developmental Disabilities Services Service Definitions and Standards Manual Effective 5/1/2013Introduction The Bureau of Developmental Disabilities Services (ADDS) purchases services from
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How to fill out service definitions and:

01
Start by gathering all the relevant information about the service you are defining. This includes its purpose, goals, target audience, and any specific requirements or constraints.
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Clearly define the scope of the service, including the specific tasks or activities it will involve, its deliverables, and any dependencies or dependencies on other services.
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Identify the key stakeholders and their roles in the service. This includes any internal teams or departments involved, as well as any external partners or vendors.
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Specify the service-level agreements (SLAs) or performance metrics that will be used to measure the service's success. This could include response times, availability, or quality benchmarks.
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Determine the necessary resources and infrastructure needed to support the service. This could include IT systems, equipment, personnel, or training requirements.
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Document any risks or potential issues that may arise during the delivery of the service, along with strategies for mitigating or addressing them.
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Consider any legal or compliance requirements that the service must adhere to, such as data protection regulations or industry standards.
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Review and finalize the service definition, ensuring that it is clear, concise, and aligned with the overall organizational goals and strategies.

Who needs service definitions and:

01
Organizations or businesses that offer services to their customers or clients need service definitions to clearly communicate what they are offering. This helps to manage expectations and ensure that both parties understand the scope and nature of the services being provided.
02
Internal departments or teams within an organization may also benefit from service definitions. These definitions help ensure that all members of the team are aligned and understand their roles and responsibilities in delivering the service effectively.
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Service providers or vendors who work with multiple clients may need service definitions to standardize their offerings and ensure consistency across different projects or contracts.
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Regulators or auditors may require service definitions as part of compliance or quality assurance processes. These definitions help to demonstrate that the services being provided meet the necessary standards and requirements.
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