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SODA ACCESSIBLE CUSTOMER SERVICE POLICY Approved by Last reviewed: Responsible Role Responsible DepartmentExecutive Management Team October 9, 2019 (next review to be within one year of this date)
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How to fill out aoda accessible customer service
How to fill out aoda accessible customer service
01
Train employees on AODA standards and regulations related to accessible customer service.
02
Provide accessible formats of documents and information upon request.
03
Ensure physical accessibility to your premises for customers with disabilities.
04
Implement communication supports for customers with disabilities, such as sign language interpreters or captioning services.
05
Make assistive devices available for customers who may need them.
06
Establish a feedback process for customers to communicate any accessibility barriers they encounter.
Who needs aoda accessible customer service?
01
Any business or organization that provides goods or services to the public in Ontario, Canada needs to comply with AODA accessible customer service requirements.
02
Individuals with disabilities who require accommodations to access goods and services also benefit from AODA accessible customer service.
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What is aoda accessible customer service?
AODA accessible customer service refers to providing goods and services to customers with disabilities in a way that is accessible and inclusive.
Who is required to file aoda accessible customer service?
Organizations in Ontario with 20 or more employees are required to file AODA accessible customer service standards.
How to fill out aoda accessible customer service?
To fill out AODA accessible customer service, organizations must implement policies, procedures, and practices to ensure accessibility for customers with disabilities.
What is the purpose of aoda accessible customer service?
The purpose of AODA accessible customer service is to ensure that customers with disabilities have equal access to goods and services provided by organizations in Ontario.
What information must be reported on aoda accessible customer service?
Organizations must report on their policies, procedures, and practices related to providing accessible customer service to individuals with disabilities.
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