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Telephonic Online Support PolicyBackground NOVEL GROUP Company Reg. CK1996/055394/23 VAT Number: 4360161451 ___ WWW.NOVTEL.COM South Africa Tel: 0861 668 835 International Tel: +27 (0)44 695 4886 Fax:
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How to fill out telephonic online support policy

01
Define the scope of the telephonic online support policy
02
Determine the hours of operation for the support services
03
Outline the process for submitting support requests
04
Specify the response time for resolving support issues
05
Provide guidelines for escalation of support tickets if needed
06
Document the communication channels that will be used for providing support
07
Establish procedures for documenting and tracking support requests
08
Train staff on the telephonic online support policy

Who needs telephonic online support policy?

01
Companies or organizations that provide telephonic online support services to their customers
02
Customer service departments that handle support requests over the phone and online
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Telephonic online support policy is a set of guidelines and procedures for providing support to customers over the phone and online.
Companies that offer products or services with telephonic and online support are required to file telephonic online support policy.
Telephonic online support policy can be filled out by detailing the process of providing support, including response times, escalation procedures, and training requirements.
The purpose of telephonic online support policy is to ensure a consistent and efficient support experience for customers.
Telephonic online support policy must include contact information, hours of operation, service level agreements, and troubleshooting steps.
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