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LAKES ENTRANCE PRIMARY SCHOOLComplaints PolicyPurpose The purpose of this policy is to: provide an outline of the complaints process at Lakes Entrance Primary School so that parents and members of
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01
Step 1: Start by obtaining a copy of the complaint-handling procedure document for St. Brendan's.
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Step 2: Read and familiarize yourself with the entire procedure to understand its requirements.
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Step 3: Begin by identifying the nature of your complaint and the specific issue you wish to address.
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Step 4: Gather all relevant supporting documentation or evidence that pertains to your complaint.
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Step 5: Write a clear and concise summary of your complaint, including details such as dates, times, and individuals involved.
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Step 6: Follow any specific formatting or submission guidelines outlined in the procedure document.
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Step 7: Submit your complaint formally in writing to the designated complaint handling authority at St. Brendan's.
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Step 8: Keep copies of all correspondence and documents related to your complaint for future reference.
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Step 9: Wait for a response from St. Brendan's regarding the acknowledgement and investigation of your complaint.
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Step 10: Cooperate fully with any additional information or evidence requested by the complaint handling authority.
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Step 11: Review and evaluate the outcome or decision made by St. Brendan's in response to your complaint.
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Step 12: If you are dissatisfied with the outcome, consider appealing the decision as outlined in the procedure document.
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Step 13: Continuously follow up on the progress of your complaint until a final resolution is reached.

Who needs complaint-handling procedure st brendans?

01
Any individual, employee, or stakeholder who has a grievance or concern regarding St. Brendan's can utilize the complaint-handling procedure.
02
Students or parents who are dissatisfied with academic matters, disciplinary actions, or any other issues at St. Brendan's.
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Faculty or staff members who may have concerns or complaints related to their employment or working conditions.
04
External parties such as vendors, contractors, or visitors who have experienced or witnessed misconduct or issues at St. Brendan's.
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Anyone who believes that their rights have been violated or wishes to raise a concern that requires official handling and resolution.

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The complaint-handling procedure at St. Brendan’s is a systematic process established to address and resolve complaints from individuals, ensuring that concerns are taken seriously and handled appropriately.
Any individual, including students, staff, or members of the community, who has a grievance or complaint regarding services or issues at St. Brendan’s is required to file a complaint through the procedure.
To fill out the complaint-handling procedure at St. Brendan’s, individuals should complete the designated complaint form, providing detailed information about the issue, the parties involved, and any relevant documentation.
The purpose of the complaint-handling procedure at St. Brendan’s is to ensure fair and effective resolution of complaints, to enhance accountability, and to improve services based on feedback.
The information that must be reported includes the description of the complaint, personal details of the complainant, specific incidents, dates, and any supporting documentation.
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