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RACQ CONTACT CENTRE SERVICE DELIVERY ASU COLLECTIVE AGREEMENT 2008June 2008Page 2PART 1 APPLICATION AND OPERATION OF AGREEMENT 1.1TitleThis Agreement is entitled the RACQ Contact Centre Service Delivery
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Gather all necessary information such as personal details, membership number, and nature of inquiry.
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Dial the racq contact centre phone number provided.
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Listen to the automated menu and select the appropriate option for your inquiry.
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Explain your inquiry or concern to the customer service representative.
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Anyone who requires assistance, information, or support related to racq services can benefit from contacting the racq contact centre.
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This includes racq members who have specific inquiries about their membership benefits, policyholders who need to report a claim or modify their insurance coverage, individuals seeking roadside assistance or car repairs, and anyone who wants to inquire about racq services or products.
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The RACQ Contact Centre is a customer service center for the Royal Automobile Club of Queensland, providing assistance and support for members regarding road services, insurance, travel, and other inquiries.
Individuals or organizations that use RACQ services and need to report issues or engage with the club's offerings may be required to contact or file with the RACQ Contact Centre.
To fill out a request or report to the RACQ Contact Centre, one must provide necessary information, such as personal details, membership number, and a description of the inquiry or issue.
The purpose of the RACQ Contact Centre is to provide member support, address inquiries, assist with roadside assistance, manage insurance claims, and offer guidance on travel-related services.
When contacting the RACQ Contact Centre, members should report their personal information, membership details, and specific issues or questions they need assistance with.
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