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POSITION DESCRIPTION | Myhorizon Accommodation Service Coordinator Division:Myhorizon Accommodation Service (MAS)Classification:Social Community Home Care & Disability Services Industry Award 2010
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01
Begin by gathering all the necessary information about the accommodation service, such as address, contact details, and amenities.
02
Create a checklist of all the tasks that need to be completed for each accommodation service, such as checking in guests, managing reservations, and handling customer complaints.
03
Develop a system for managing bookings and reservations, whether it's through an online platform or a physical reservation book.
04
Train the staff on how to handle various aspects of the accommodation service, including guest interactions, room maintenance, and emergency procedures.
05
Establish a process for regularly inspecting the rooms and common areas to ensure cleanliness and maintenance standards are met.
06
Implement a communication system to efficiently coordinate with other departments, such as housekeeping, maintenance, and front desk.
07
Keep accurate records of financial transactions, such as guest payments and expenses, and prepare regular reports for management.
08
Continuously monitor customer satisfaction and gather feedback to identify areas for improvement.
09
Stay updated on industry trends and regulations related to accommodation services to ensure compliance and offer the best possible experience to guests.

Who needs accommodation service managers?

01
Accommodation service managers are needed by hotels, motels, resorts, bed and breakfasts, hostels, and other similar establishments.
02
They can also be hired by property management companies that oversee multiple accommodation properties for owners or investors.
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Accommodation service managers are professionals responsible for overseeing the operations of accommodation facilities such as hotels, motels, or any lodging services. They ensure quality service delivery, manage staff, and implement policies pertaining to guest accommodations.
Accommodation service managers may be required to file reports if they are managing a business that falls under specific regulations, such as hotels or lodging facilities that cater to guests.
Filling out accommodation service managers typically involves completing standard forms provided by relevant regulatory authorities, detailing information such as property management, employee counts, occupancy rates, and services offered.
The purpose of accommodation service managers is to ensure that lodging facilities operate efficiently, meet legal and regulatory standards, and provide high-quality services to guests, contributing to customer satisfaction and business success.
Information that must be reported often includes operational details, staff management, financial performance, guest services, safety compliance, and occupancy statistics.
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