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UNIVERSITY OF SOUTHERN CALIFORNIA Customer Service Analyst (ITS) Job Code: 166761OT Eligible:YesComp Approval:10/28/2019JOB SUMMARY: Provides frontline technical support to a broad range of customers,
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A Customer Service Analyst ITS is a professional responsible for analyzing customer service processes, gathering data, and providing insights to improve service quality and customer satisfaction.
Organizations that provide customer service and collect relevant data are typically required to file the Customer Service Analyst ITS.
To fill out the Customer Service Analyst ITS, gather required data, complete the designated form, ensuring all entries are accurate and submit it by the specified deadline.
The purpose of the Customer Service Analyst ITS is to ensure that organizations evaluate their customer service performance effectively and implement improvements based on data-driven insights.
Information that must be reported includes customer service metrics, customer feedback, service level statistics, and performance indicators.
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