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LOCKHART RIVER ABORIGINAL SHIRE COUNCILGENERAL COMPLAINTS PROCESS PROCESS DOCUMENT NO:ADM026MINUTE NO: ADOPTION DATE:July 2014REVISION DATE:June 2015DIVISIONCorporateRESPONSIBLE OFFICER:Chief Executive

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How to fill out general complaints process

01

Step 1: Start by gathering all necessary information related to the complaint, including names, dates, and any supporting documents or evidence.

02

Step 2: Clearly identify the nature of the complaint and the specific issue or problem being addressed.

03

Step 3: Determine the appropriate channel or method for submitting the complaint. This could be through an online form, email, phone call, or in-person submission.

04

Step 4: Follow any specific instructions or guidelines provided by the organization or entity where the complaint is being filed.

05

Step 5: Provide clear and concise details about the complaint, avoiding excessive emotions or subjective language.

06

Step 6: Ensure that the complaint is submitted within any established deadlines or timeframes.

07

Step 7: Keep copies of all correspondences and documents related to the complaint for your records.

08

Step 8: Wait for a response from the organization or entity handling the complaint. Follow up if necessary.

09

Step 9: Review and consider any resolution or action proposed by the organization or entity. Provide feedback or additional information if required.

10

Step 10: If the complaint remains unresolved or the resolution is unsatisfactory, you may explore alternative dispute resolution options or escalate the complaint to a higher authority.

Who needs general complaints process?

01

Anyone who has encountered a problem, issue, or negative experience with a product, service, organization, or individual may need to utilize the general complaints process.

02

It is applicable to customers, clients, consumers, employees, and other stakeholders who wish to express their dissatisfaction or seek resolution for a particular matter.

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What is general complaints process?

The general complaints process is a structured method through which individuals can report grievances or issues related to a specific service, product, or entity.

Who is required to file general complaints process?

Any individual or entity who has experienced an issue or feels wronged by a service or organization is required to file a general complaints process.

How to fill out general complaints process?

To fill out the general complaints process, individuals should complete the designated complaint form, provide detailed information about the issue, and submit it according to the specified guidelines.

What is the purpose of general complaints process?

The purpose of the general complaints process is to provide a formal avenue for addressing grievances, ensuring accountability and encouraging improvements in services or products.

What information must be reported on general complaints process?

Required information typically includes the complainant's details, a description of the issue, any relevant dates, and supporting documentation if available.

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