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APPENDICES Key Performance CategoryIndicatorUnit201920202021Total assetsRMB billion562.5580.62591.08Operating revenueRMB billion290.51303.84327.85Service revenueRMB billion264.39275.81296.15Operations
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How to fill out corporate social responsibility report

01
To fill out a corporate social responsibility report, follow these steps:
02
Start by gathering information about your company's sustainability initiatives, community involvement, and social impact activities.
03
Identify the key stakeholders and determine the scope of the report.
04
Define the reporting period and set specific goals and targets to measure your company's performance.
05
Collect data and organize it according to the Global Reporting Initiative (GRI) or other relevant reporting frameworks.
06
Analyze the data to identify strengths, weaknesses, and areas for improvement.
07
Draft the report, ensuring it includes information on your company's social, environmental, and economic performance.
08
Use visual aids, graphs, and charts to present data effectively.
09
Review the report for accuracy and clarity, making any necessary revisions.
10
Get feedback from internal stakeholders and make adjustments as needed.
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Finally, publish the report and make it accessible to the public

Who needs corporate social responsibility report?

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Corporate social responsibility reports are beneficial for various stakeholders, including:
02
- Shareholders and investors who want to assess a company's commitment to sustainable practices and ethical behavior.
03
- Customers and consumers who prioritize socially responsible businesses.
04
- Employees who want to work for organizations that align with their values.
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- Suppliers who consider a company's social and environmental records when making business decisions.
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- Regulatory agencies and governments that monitor corporate social responsibility practices.
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- Non-governmental organizations (NGOs) and advocacy groups who advocate for corporate accountability.
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- The general public, as they have the right to know how companies operate and impact society and the environment.
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A corporate social responsibility (CSR) report is a publication that companies produce to communicate their social, environmental, and economic performance and practices, as well as their commitments to responsible business practices.
Companies that meet certain criteria related to size, revenue, and operations, particularly those listed on stock exchanges or operating in specific sectors, are required to file a corporate social responsibility report.
To fill out a CSR report, companies should gather data on their social and environmental practices, outline their goals, provide metrics and case studies, and ensure transparency regarding their impacts and future commitments.
The purpose of a CSR report is to provide stakeholders with insights into the company's sustainability efforts, ethical practices, and social contributions, fostering transparency and accountability.
CSR reports must include information on environmental impact, social contributions, governance practices, stakeholder engagement, and performance metrics related to corporate social responsibility initiatives.
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