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The Kitchen Table IncorporatedHUMAN RESOURCES CORE PROTECTIVE DOCUMENTSDate: December 2023Table of Contents Welcome ABOUT OUR ORGANIZATION VALUES FORCE OF POLICIES OPEN DOOR MUTUAL COMMITMENTS Key
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01
To fill out AODA accessible customer service, follow these steps:
02
Provide training to all staff members on AODA requirements and how to interact with customers with disabilities.
03
Make sure all customer service areas are accessible and have appropriate signage.
04
Offer alternative formats for communication, such as braille or large print materials.
05
Ensure your website is accessible, including having text alternatives for images and providing captions for videos.
06
Implement a policy to accommodate customers with disabilities and communicate it to all staff members.
07
Provide accessible seating options and accessible washrooms for customers with mobility impairments.
08
Train staff on how to assist customers with disabilities, including providing additional time or assistance if needed.
09
Regularly review and update your accessible customer service practices to ensure compliance with AODA regulations.
10
Maintain documentation of your accessible customer service efforts for future reference and auditing purposes.
11
Continuously educate staff members on disability awareness and sensitivity to create an inclusive environment for all customers.

Who needs aoda accessible customer service?

01
AODA accessible customer service is needed by anyone with a disability who requires accommodations or assistance in accessing goods or services.
02
This includes but is not limited to individuals with mobility impairments, visual or hearing impairments, cognitive or developmental disabilities, or any other condition that affects their ability to access or use customer services.
03
AODA accessible customer service is a legal requirement in some jurisdictions and is important for promoting inclusivity and equal access for all individuals.
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AODA accessible customer service refers to the standards set out under the Accessibility for Ontarians with Disabilities Act (AODA) that ensure organizations provide accessible customer service to individuals with disabilities.
All organizations in Ontario that provide goods or services to the public or other organizations are required to comply with AODA accessible customer service standards.
To fill out AODA accessible customer service requirements, organizations must develop an accessible customer service policy, train staff on accessibility and include accessibility features in their services, and maintain records of accessibility compliance.
The purpose of AODA accessible customer service is to ensure that individuals with disabilities have equal access to services and can fully participate in society.
Organizations must report information related to their accessibility policies, training provided to staff, measures taken to improve customer service accessibility, and any feedback received from customers.
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