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Control Number: 51657Item Number: 15Addendum Start Page: 0\'1HE CITY OFAnnaKimleyHorn
2621 JUN 4 AM PI: 57June 2, 2021I \'\' [. \'4:f
i It :N] f [LNR, Public Utility Commission of Texas
Attn: Filing
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What is public utilities customer service 801?
Public Utilities Customer Service 801 refers to a specific form or report used by public utilities to document and communicate customer service-related data, including metrics on service quality and customer satisfaction.
Who is required to file public utilities customer service 801?
Public utilities that provide services such as electricity, gas, water, and telecommunications are required to file the public utilities customer service 801 form to report their customer service metrics.
How to fill out public utilities customer service 801?
To fill out public utilities customer service 801, utilities must provide relevant customer service data, including response times, complaint resolutions, and service interruptions, following the specific guidelines outlined in the filing instructions.
What is the purpose of public utilities customer service 801?
The purpose of public utilities customer service 801 is to ensure transparency and accountability in the customer service performance of utilities, promoting improvements in service quality and customer satisfaction.
What information must be reported on public utilities customer service 801?
The information that must be reported on public utilities customer service 801 includes customer complaints, response times, rate of resolution, service interruptions, and any relevant metrics that reflect service performance.
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