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International Conference on Advances in Traffic and Communication Technologies (ATCT)www.atct.baDigital transformation of postal services key success triggers Branka Mikavica, Mladenka Blagojevi,
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How to fill out digital transformation of postal

01
Assess the current state of the postal system and identify the areas that need improvement in terms of digitization.
02
Develop a strategic plan outlining the goals and objectives of the digital transformation.
03
Invest in modern technologies and infrastructure required for digitalization, such as automation systems, digital communication channels, and data analytics tools.
04
Implement digital platforms and services for customers to easily access postal services online, such as online tracking, digital payment options, and electronic notifications.
05
Train and educate postal staff on digital processes and provide them with the necessary skills to navigate and utilize the new technologies.
06
Establish partnerships with technology providers and external experts to ensure the successful implementation of the digital transformation.
07
Continuously monitor and evaluate the performance of the digital transformation initiatives and make necessary adjustments to optimize the outcomes.
08
Regularly communicate with customers and stakeholders to gather feedback and improve the digital postal services based on their needs and preferences.

Who needs digital transformation of postal?

01
Postal organizations that want to enhance their operational efficiency and reduce costs through process automation.
02
Customers who prefer convenient and easy-to-use digital channels for accessing postal services.
03
Businesses that heavily rely on postal services for their operations and would benefit from digitized tracking, notifications, and payment options.
04
Governments that aim to modernize the postal system and improve the overall quality of service delivery to citizens.
05
E-commerce companies that require seamless integration with postal services to streamline their logistics and delivery processes.
06
Individuals and organizations that value sustainability and aim to reduce paper-based transactions by adopting digital postal services.
07
Developing countries that aspire to leapfrog traditional infrastructure and directly adopt digital postal solutions to accelerate their socio-economic development.
08
Organizations involved in cross-border trade that need efficient customs clearance processes facilitated by digital postal systems.
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Digital transformation of postal refers to the integration of digital technology into all facets of postal services, fundamentally changing how services are delivered, enhancing customer experiences, and creating new business models.
Organizations that operate postal services or entities that are involved in delivering postal services in a jurisdiction typically are required to file for digital transformation of postal.
To fill out the digital transformation of postal, applicants should submit the required documentation and forms as specified by the governing postal authority, ensuring all information is accurate and complete.
The purpose of digital transformation of postal is to modernize postal services, improve efficiency, enhance customer satisfaction, and adapt to changing market demands driven by technological advancements.
Information that must be reported includes the current state of postal services, proposed technological changes, implementation plans, and expected outcomes from the digital transformation.
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