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Accessibility Customer Service Policy & Procedure 7.1003 Author: Acclaim / ManrocApproved By: Chris Sproule, PresidentRevision Date: October 2019ACCESSIBILITY CUSTOMER SERVICE POLICY & PROCEDURE Intent:
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Step 1: Identify the objectives and goals of your accessibility customer service policy.
02
Step 2: Conduct a thorough assessment of your current customer service practices to identify any existing barriers.
03
Step 3: Develop clear and concise guidelines for inclusive and accessible customer service.
04
Step 4: Consider the needs and requirements of individuals with disabilities when designing your policy.
05
Step 5: Train your staff on the policy and provide them with the necessary tools and resources to implement it effectively.
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Step 6: Regularly review and update your accessibility customer service policy to ensure it remains up-to-date with any changes in accessibility standards or regulations.

Who needs accessibility customer service policy?

01
Any organization or business that provides customer service and wants to ensure inclusivity and accessibility for individuals with disabilities needs an accessibility customer service policy.
02
This includes but is not limited to: retail stores, restaurants, hotels, healthcare facilities, government agencies, educational institutions, transportation services, and online businesses.
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An accessibility customer service policy outlines the practices and procedures that an organization implements to ensure that its customer service is accessible to individuals with disabilities.
Organizations that provide goods or services to the public and are subject to accessibility laws are required to file an accessibility customer service policy.
To fill out an accessibility customer service policy, organizations should review their current practices, ensure compliance with applicable laws, outline specific procedures for accommodating individuals with disabilities, and document these procedures in a clear and accessible format.
The purpose of an accessibility customer service policy is to ensure that individuals with disabilities have equal access to services, facilities, and information, and to enhance customer satisfaction.
The policy must report the organization's commitment to accessibility, the procedures for accommodating individuals with disabilities, training for staff, and the means for receiving feedback on accessibility issues.
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