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London Pharmacy Seasonal Influenza Vaccination Service Specification September 20221Contents 1. Service Description and Background32. Aims and Intended Service Outcomes33. Service Specification44.
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How to fill out service level agreement between

01
Identify the parties involved in the service level agreement.
02
Clearly define the services that will be provided by the party responsible for the service.
03
Determine the performance metrics and targets that will be used to measure the quality of service.
04
Include provisions for escalation and resolution of disputes.
05
Define the responsibilities and obligations of each party involved.
06
Specify the duration of the agreement and any renewal terms.
07
Include provisions for termination and any penalties for non-compliance.
08
Ensure that the agreement is reviewed and approved by all relevant stakeholders.
09
Consider involving legal counsel to ensure the agreement complies with applicable laws and regulations.
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Document the agreement and ensure that all parties have a copy.

Who needs service level agreement between?

01
Service level agreements are typically needed between two parties who have a business relationship where one party is providing services to the other. This can include scenarios such as:
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- Service providers and their clients
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- Vendors and their customers
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- IT departments and other departments within an organization
05
- Outsourcing companies and their clients
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A service level agreement (SLA) is a contract between service providers and their clients that outlines the expected level of service, responsibilities, and quality metrics to be achieved.
Typically, both service providers and clients who engage in a formal business relationship involving service delivery are required to file an SLA.
To fill out an SLA, both parties should outline the specific services provided, establish performance metrics, define roles and responsibilities, set reporting requirements, and agree on penalties for non-compliance.
The purpose of an SLA is to set clear expectations regarding service performance and quality, ensuring accountability and providing a basis for measuring service effectiveness.
The SLA should include information such as service descriptions, performance metrics, responsibilities of both parties, reporting frequency, and escalation procedures.
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