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AN ASSESSMENT OF SERVICE QUALITY AND CUSTOMER SATISFACTION IN TELECOMMUNICATION INDUSTRY: A CASE STUDY OF VODACOM TANZANIA LIMITEDMiriam Elisha KavanaA Research Report Submitted in (Partial) Fulfillment
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Customer satisfaction in form refers to a structured method for gathering feedback from customers about their experience with a product or service. This process helps to assess how well customer expectations are met.
Businesses that provide goods or services to customers, especially those in regulated industries or those seeking to improve customer experience, are typically required to file customer satisfaction forms.
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Information that must be reported typically includes customer ratings, comments on service or product aspects, demographic information, and suggestions for improvement.
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