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Total Quality Management in Higher Education Institutions The case of FurraInstitute of Development Studies and Education (FIDE)Research Project in Partial Fulfillment of the Requirement of Degree
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Identify the goals and objectives of your organization.
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Total Quality Management (TQM) is a management approach that aims to improve the quality of an organization's outputs, including goods and services, by ensuring that all members of the organization participate in improving processes, products, services, and the culture in which they work.
Organizations that implement TQM principles and practices are encouraged to file reports or documentation regarding their TQM processes, typically involving quality managers, operations managers, or compliance officers.
Filling out TQM documentation involves gathering data on quality metrics, outlining processes and procedures, documenting team roles and responsibilities, and providing evidence of continual improvement initiatives.
The purpose of TQM is to enhance organizational efficiency and effectiveness by focusing on customer satisfaction, reducing waste, improving quality, and fostering a culture of continuous improvement.
The information that must be reported can include quality objectives, performance metrics, corrective actions taken, employee training records, and customer feedback related to the quality of products and services.
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